TrueBox help
TrueBox is an online store for storage bins, organizers and clever everyday household tools. Everything you see on this site is pulled live from our Wix catalogue, so the prices, sizes and stock levels you read here are the prices, sizes and levels we hold, with no separate spreadsheet behind the scenes. Checkout, payment and order records are handled by Wix, which is why your confirmation and tracking arrive from Wix rather than from us directly.
Shipping within the United States is free on every order and usually arrives in three to five business days. Returns are accepted within 30 days of delivery on unused items in their original packaging, and anything that arrives damaged or incorrect is replaced at no cost. If you would rather ask a person than read a page, the TrueBox concierge in the corner of every screen searches the same live catalogue and can answer in plain language.
We ship within the United States only. Shipping is free on every order, with delivery in about three to five business days after your order is confirmed. Because fulfilment runs through Wix, your shipping confirmation and tracking number arrive by email from Wix. International delivery is not available at this time.
No. Shipping is free on every order shipped inside the United States, with no minimum spend and no membership needed. The price you see on a product page is the price you pay for the item, and tax is calculated at checkout.
You can return unused items in their original packaging within 30 days of delivery. Start a return from your Wix account, where the order was placed, and the return instructions come back to you by email. Refunds are issued to the original payment method once the item is received.
Send us a message through the site with your order number and a photo of the item as it arrived, and we will replace it at no cost, including shipping. You do not need to return the damaged item first. Please report the problem within 30 days of delivery so we can help quickly.
Checkout, payment and order records are handled by Wix, the platform behind our store. Your card details go directly to the payment processor and are never stored on this site. After checkout you receive a Wix order confirmation, and you can review the order any time in your Wix account.
Orders are picked up by our fulfilment process quickly, so changes are not always possible. Open your order in your Wix account as soon as possible and request the change there. If the order has already shipped, you can use the 30-day return window once it arrives.
Tracking lives in your Wix account, alongside the confirmation email Wix sent when the order was placed. This site shows the live catalogue but does not hold order records, so the Wix account is the reliable place to see status, tracking and past orders.
Yes. Every product page on TrueBox is read live from our Wix catalogue the moment you open it, including price, options and availability. If an item shows as partly out of stock, some options or sizes are sold out while others remain available.
Measure the shelf depth, width and height first, then leave about two inches of clearance above the bin so you can lift things out. Most closet shelves are around 12 inches deep and kitchen cabinets 11 to 12 inches, which is why bins built for either space differ by only an inch or two. Our storage size guide walks through measuring a space and matching it to a bin.
Yes. The TrueBox concierge sits in the corner of every page and searches the same live catalogue, so it can confirm whether an item is in stock, quote its price and answer sizing or shipping questions in plain language. For deeper advice, our organizing guides walk through the method we use for closets, pantries and entryways.